default, superpanda, panda

...

Dell support just tried to tell me that the problems I've been having with my laptop locking up are the result of me using my laptop as a desktop machine instead of operating off of battery power, thus allowing excess static electricity to build up in the system.

...

No.
  • Current Mood: baffled
That reminds me of the time Sony tech support tried to convince me that the sound of a failing HD bearing was just the machine's cooling fan. "It adjusts its speed according to the operating temperature, you know, and when it kicks up to high level, that does scare a lot of people. But it's nothing to be concerned about!"
Dell Telephone Support are frequently idiots. They advised me to fix a problem my father's computer was having by reseating the CPU. This ended up FRYING the CPU instead. They had to send someone out to replace the CPU and motherboard (because they no longer had any of that CPU in stock, so they had to go to what was available which used different pin-outs, according to Dad.)

They also claimed a problem with audio issues was an OS problem, even after I spoke the words, "Strangely, this stopped when I replaced the soundcard with one from my own computer, making me believe that we have a defecting SoundBlaster card here."

(Meanwhile, Toshiba listened to me when I described the issue with my HD, had me run a few tests, confirmed it was in fact pretty close to dead, and arranged for the repair service. So I'm happy with Toshiba.)
Meanwhile, Toshiba listened to me when I described the issue with my HD, had me run a few tests, confirmed it was in fact pretty close to dead, and arranged for the repair service. So I'm happy with Toshiba.

Never had a Toshiba laptop myself, but I've heard good things about their support (atleast for corporate custommers). Someone I know had a laptop that had the MB replaced 1 or 2 times during the warentee period, and then it died again shortly after the warentee period.... they actually replaced his laptop with a new modern laptop, I believe only for the price difference of the original retail (which was something like $100).

But I guess the purpose here is to just laugh at the silly tech support at Dell, and not to start determining who's support is better.
May I recommend that you take a bunch of laboratory mice, train them how to correctly diagnose and repair the problem, put them in a burlap sack, and beat Dell tech support to death with the enclued sack?

And then sic ferral cats on them.